We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of MyEcoHomeLiving (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://myecohomeliving.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality, beautiful as in the picture, after closing and turning the drink is not running. Packaged very well, in a safe package from the bumps. Truth traveled from May 29th to July 9th. But it was worth the wait. Thank you store. Recommend;)
1 Jul 2019 13:08
@ @ @ @ All OK to description looks good I have not yet proven
1 Jul 2019 11:08
excellent packaging, great quality, store recommend
23 Jun 2019 02:47
Hi, it is the second time I order this bottle for my daughter. She used it every day at shool for an entire year. It never leaked. The only negative aspect is that the color goes off quite quickly at the edges. But anyway, for the price, it is an excellent choice.
22 Jun 2019 12:11
Cute bottles, value for money
21 Jun 2019 04:22
I asked him to send me one of each color and he didn't. Otherwise everything is perfect, perfect product.
12 Jun 2019 13:01
The order did not come, the store did not send it
6 Jun 2019 22:27
The bottle is rapidly sent on the day of payment. Stainless steel bottle, lid does not leak. The store complied with my request and put in the parcel an additional present. I recommend the seller.
23 May 2019 18:38
the bottle is ok but very small
23 May 2019 06:28
Corresponds to the description
21 May 2019 11:01
shipment was cancelled twice, got my money back (but would have preferred delivery)
21 May 2019 09:04
the bottle seems really nice, just the cap looks cheap plastic let's hope it won't leak
16 May 2019 00:51
The parcel was about a month. The bottle really liked-bright, light, easy to close and open. Not yet used
15 May 2019 11:01
The bottle is great for the kids. The store of 10, great communication. It's the second one i buy.
12 May 2019 11:10
very usefull and good quality! thanks
1 May 2019 01:47
knocked on the down part so cannot give as a gift
27 Apr 2019 13:39
. Weight: 121g empty, 447g of water Dimensions: Height 18 cm, Diameter 6,5 cm It fit 350 ml Water into it. Color as the pictures very beautiful. Unfortunately had the Bottle a Crack and never got to Use. The Money was quickly back remitted.
26 Apr 2019 05:02
Parcel sent quickly, delivery 25 days. I am happy with the purchase, here i found even cheaper https: // clck. En/eeskt (remove the gap after the point) i buy from this store not the first time, everything is always well packed and there are no quality problems. All successful purchases;)★The parcel was sent quickly, delivery 25 days. Happy with the purchase https: // clck. En/eeskt buy from this seller not the first time, everything is always well packaged and no problems with quality. All good shopping;)★Un paquete enviado rápidamente, la entrega de 25 días. Comrador, https: // clck. En/eeskt compro a este vendedor no es la primera vez, siempre, todo bien embalado y sin problemas con la calidad. Todas las compras acertadas.
23 Apr 2019 03:13
The closure doesn't seem very safe.
10 Apr 2019 11:29
Very fine drinking bottle for baby sure to school goes!